™Privacy Policy
This Privacy Policy explains how PlayerAdda Technologies Private Limited (CIN: U63112UP2026PTC248865) collects, uses, stores, shares and protects your personal data when you use the PlayerAdda app and website. It is published in accordance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
1. Data We Collect
| Category | What we collect | Why |
|---|---|---|
| Account data | Name, mobile number, email address, profile photo, date of birth, gender (optional), city | To create and secure your account, verify you by OTP, and personalise the app |
| Booking data | Venues booked, slots, coaches, tournaments, sports preferences, skill level, booking history | To deliver the service, confirm bookings with Partners, and show your booking history |
| Payment data | Transaction ID, amount, payment status, refund status, masked instrument details | To process payments and refunds. We do not store full card numbers, CVV, UPI PINs or bank passwords — these are handled by our PCI-DSS compliant payment gateway |
| Location data | Approximate or precise device location, with your permission | To show nearby turfs, coaches and tournaments. You may deny or revoke this permission at any time; the app remains usable with manual city selection |
| Device & usage data | Device model, OS version, app version, IP address, crash logs, in-app activity | Security, fraud prevention, debugging, and improving the product |
| Communications | Support messages and email correspondence, reviews and ratings you post | To resolve your queries and maintain a record of complaints |
We do not knowingly collect data from children under 18 without verifiable parental consent. Where a minor participates in a coaching programme or tournament, the parent or guardian provides the data and consent. If you believe a minor has registered without consent, contact support@playeradda.com and we will delete the account.
2. How We Use Your Data
- To register you, authenticate you by OTP, and operate your account.
- To process bookings, subscriptions, tournament registrations, payments and refunds.
- To share the minimum necessary details with the Partner fulfilling your booking (see Section 3).
- To send transactional SMS and email messages — OTPs, confirmations, reminders, refund updates.
- To provide customer support and investigate complaints and disputes.
- To detect, prevent and investigate fraud, abuse, no-show patterns and security incidents.
- To analyse aggregate, de-identified usage in order to improve the Platform.
- To send promotional offers — only where you have consented, and always with an opt-out.
- To comply with legal, tax, accounting and regulatory obligations.
3. How We Share Your Data
| Recipient | What is shared | Purpose |
|---|---|---|
| Venue / turf Partners | Your name, mobile number, booking slot and sport | So the venue can admit you and contact you about the slot |
| Coaches / academies | Your name, mobile number, plan, skill level, and (if provided) age | To deliver coaching and manage attendance |
| Tournament organisers | Name, mobile number, team, category, and eligibility details | To register you and run the event |
| Payment gateway | Transaction and contact details required to process payment | To collect payment and issue refunds |
| SMS / communication gateway | Mobile number and message content | To deliver OTPs and transactional alerts |
| Cloud hosting & analytics providers | Data stored and processed under contract | To host and maintain the Platform |
| Law enforcement / regulators | Only what is legally compelled | To comply with a valid legal order |
We do not sell your personal data. We do not rent or trade your contact details to advertisers or data brokers. Sponsors of PlayerAdda tournaments receive only aggregate, anonymised audience data — never your individual contact information — unless you separately and expressly opt in.
4. Cookies & Similar Technologies
Our website uses cookies and similar technologies for session management, security, and to understand how the site is used. You may disable non-essential cookies through your browser settings; essential cookies are required for the site to function. Our mobile app uses device identifiers for the same purposes.
5. Data Retention
- Account data – retained while your account is active, and for up to 24 months after closure to handle disputes and comply with law.
- Transaction and invoice records – retained for 8 years as required under the Companies Act, 2013 and applicable tax law.
- Support correspondence – retained for 24 months.
- Marketing consent records – retained until consent is withdrawn, plus a record of the withdrawal.
Once retention periods expire, data is securely deleted or irreversibly anonymised.
6. Data Security
- All data in transit is encrypted using TLS/HTTPS.
- API keys, gateway credentials and secrets are stored server-side only and never embedded in the mobile app.
- Access to production data is restricted to authorised personnel on a need-to-know basis.
- Passwords and payment credentials are never stored in plaintext by PlayerAdda.
- We maintain reasonable security practices as required under Rule 8 of the SPDI Rules, 2011.
No system is perfectly secure. In the event of a personal data breach affecting you, we will notify you and the relevant authority without undue delay, as required by law.
7. Your Rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data — most fields are editable in the app.
- Erase your data and delete your account (subject to legal retention obligations above).
- Withdraw consent for location access, promotional messaging or optional data collection.
- Nominate another individual to exercise your rights in the event of death or incapacity, as provided under the DPDP Act, 2023.
- Grievance redressal — raise a complaint and receive a response.
To exercise any right, write to support@playeradda.com with the subject line "Grievance", from your registered email or mobile number. We will respond within 15 days.
8. Data Location & Transfers
Your data is primarily stored and processed on servers located in India. Where a service provider processes data outside India, we ensure contractual safeguards consistent with Indian law.
9. Changes to This Policy
We may update this Policy. The "Effective date" at the top will change, and material updates will be notified in-app or by SMS/email. Continued use after the effective date constitutes acceptance.
10. Grievance Officer
Name: Ashutosh Goel
Designation: Grievance Officer
PlayerAdda Technologies Private Limited
Lucknow, India
Email: support@playeradda.com (subject line: "Grievance") | Phone: +91 99366 24628
Complaints are acknowledged within 24 hours of receipt and resolved within 15 days.